New Job description for Telecom

1)

JOB DESCRIPTION- TELECOM FIRM

 

 

Position Details	Position		AM – Marketing Communication
	Level		Band 1
	Reports To		Manager – Sales
	Assisted By		Nil
	Place of Posting	:	Hyd
	Key Deliverables	:	Market share ( Subs & Revenues) Customer sat ( CSMM scores on overall process) Vendor sat ( Through a survey twice a year) Brand : Toma / ITP ( Brand track scores) Revenue enhancement : Upselling/ New products Key initiatives / Activities ( service camps & Roadshows) Participation in corporate events.
Job Requirements	Experience	:	4 – 6 yrs
	Industry Preferred	:	Telecom / Durables
	Company Preferred		-
	Qualifications	:	MBA
	Age	:	27-30 yrs
Personality Traits	Competencies	ü        ü      :	ü      Excellent Analytical Skills ü      Good Communication Skills ü      Good Knowledge of theMarket

 

 2)

JOB DESCRIPTION- TELECOM FIRM

 

 

Position Details	Position		Customer Support Manager
	Level		Sr. Executive / AM Level
	Reports To		Manager - Sales
	Assisted By		-
	Place of Posting	:	Hyd
	Key Deliverables	:	1)       Corporate ULC ( Unit Level Co-ord) for Mobility, 2)        Corporate Sub Base Management, segmentation including various Analysis and reporting, 3)       MAPA analysis & MIS preparation to help business decisions, 4)       Tracking channel / AM wise perf, publishing internal reports, 5)       Prospective Accounts Management, 6)       CF co-ordination within corporate (sales/csd/Mktg), 7)       Network spoc for corporate, 8) Co-ordinating with IT/ Finance for MIS / adhoc report reqts etc
Job Requirements	Experience	:	4 - 7 yrs
	Industry Preferred	:	Telecom
	Company Preferred		-
	Qualifications	:	MBA
	Age	:	27-30 yrs
Personality Traits	Competencies	ü        ü      :	ü      Good Analytical Skills ü      Good Number Orientation

 

 3)

Job Profile Form- TELECOM FIRM

 

Position Details	Position	:	Service Operation Manager
	Reports To	:	CSD Head – HYDERABAD
	Assisted By	:	Customer services managers, Lobby Manager , Retail Experience Manager
	Responsibilities &  Key Deliverables	:	Key responsibility of the position is to deliver consistent and superior  customer experience , higher retention to Post and Pre Customers through   various customer touch points in Hyd ( ARC and Prepaid shoppe)   1)       Team Management – Team Size  40 +   Position will be responsible for managing a   team size of more than 40 people working in various customer touch point   Position will be responsible for setting up Key Result Areas for the team  and  will also be responsible for monitoring  and evaluating the performances of the Team   Position will be responsible for delivering customer experience and retention of Post and prepaid customers for the Zone   Will be responsible for implementation and roll out of  circle and national initiatives on customer retention and experience in co ordination with the central team   Will be responsible for Franchisee management from CSD perspective   customer base management with key focus areas on high net worth customers   Will be responsible  for CSMM Deployment and action planning for their Zone   Conceptualizing  and implementation of exerience initiatives   Identify and roll out training programs for customer facing executives and center managers   Revenue enhancement through up selling process at ARC'S   Key Productivity index of the position will be   ICE Scores , FTR , FLR , Showroom experience scores , Achieve churn targets  and up selling targets

 

B	Experience	:	> 6 years and above
	Industry Preferred	:	Telecom , Banking , Hotel , Service Industry
	Qualification	:	MBA from premier institutes
	Age	:	Below 30
	Training	:

 

Personality Traits

Competencies

:

The candidate should possess high level of : Analytical ability and interpersonal skills     Knowledge required   Customer services

 

 

4) 

JOB DESCRIPTION- TELECOM FIRM

 

 

Position Details	Position		Executive / Sr. Executive – Finance (Revenue Planning & Mgmt)
	Level		Band F
	Reports To

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